Privacy Policy
Effective Date: July 20, 2025
Last Updated: July 20, 2025
1. Introduction
Welcome to AcademTours.com (“we,” “our,” or “us”). This Privacy Policy explains how PRO ACADEM TOURS RD collects, uses, discloses, and safeguards your information when you visit our website www.academtours.com and use our tour and vacation package services in the Dominican Republic.
Contact Information:
- Company: PRO ACADEM TOURS RD
- Address: Av. 25 De Febrero No. 49 Ensanche Las Americas, Santo Domingo Este, República Dominicana
- Email: info@academtours.com
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms or inquiry forms
- Request tour information or quotes
- Subscribe to our newsletter
- Communicate with us via WhatsApp, Facebook Messenger, or email
- Make tour bookings or reservations
This information may include:
- Name and contact information (email, phone number)
- Travel preferences and requirements
- Special requests or accommodations needed
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain information through:
Cookies and Similar Technologies:
- Browser type and version
- Device information
- IP address and location data
- Pages visited and time spent on our site
- Referring website information
Third-Party Analytics:
- Google Analytics: We use Google Analytics to understand how visitors use our website, including pages visited, time spent, and user behavior patterns
- Facebook Pixel: We use Facebook Pixel to track website interactions for advertising and marketing purposes
3. How We Use Your Information
We use your information to:
- Provide and improve our tour and vacation services
- Respond to your inquiries and provide customer support
- Process tour bookings and reservations
- Send you promotional materials and newsletters (with your consent)
- Analyze website usage and improve user experience
- Comply with legal obligations
- Protect against fraud and ensure website security
4. How We Share Your Information
4.1 Service Providers and Tour Partners
We may share your information with:
- Local tour operators and guides
- Hotels and accommodation providers
- Transportation companies
- Activity and excursion providers
- Other tourism service providers necessary to fulfill your bookings
4.2 Third-Party Services
We work with third-party services that may access your information:
- WooCommerce: For booking management and e-commerce functionality
- Google Analytics: For website analytics and performance tracking
- Facebook: For advertising and marketing through Facebook Pixel
- WhatsApp Business: For customer communication
- Facebook Messenger: For customer support and inquiries
4.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or illegal activities
- Comply with Dominican Republic tourism regulations
5. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Analyze site traffic and usage
- Provide personalized content
- Enable social media features
- Track marketing campaign effectiveness
Types of Cookies We Use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Marketing Cookies: Used for advertising and remarketing (Facebook Pixel)
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Contact form inquiries are typically retained for 2 years, while booking information may be kept longer for business and legal compliance purposes.
8. Your Rights and Choices
You have the right to:
- Access: Request information about the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, contact us at info@academtours.com.
9. International Data Transfers
As a Dominican Republic-based company, your information is primarily processed within the Dominican Republic. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
10. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
PRO ACADEM TOURS RD
Av. 25 De Febrero No. 49 Ensanche Las Americas
Santo Domingo Este, República Dominicana
Email: info@academtours.com
For privacy-related inquiries, please use the subject line “Privacy Policy Inquiry” when contacting us.
This Privacy Policy is governed by the laws of the Dominican Republic and is designed to comply with applicable data protection regulations.
